Frequently Asked Questions

General Rental Questions

What is the application process?

What do I need in order to qualify?

How long does it take to qualify?

Can I complete the application and pay the fee online?

Will anything automatically disqualify me for approval?

How do I schedule an appointment?

When are appointments available?

How do I get in touch with the property manager to ask additional questions?

Is someone available on weekends or evenings to answer my questions?

What is the Security Deposit?

When is the Security Deposit due?

Can we paint in the property?

How do I get cable/satellite hooked up at my property?

Current Tenants

When is rent due?

How much is my late fee?

Can I pay my rent online?

How do I report an emergency?

How do I submit a non-emergency work request?

How do I get in touch with the property manager to ask additional questions?

Is someone available on weekends or evenings to answer my questions?

What is the penalty for moving before my lease ends?

I lost my Move-Out Instructions. Can I get another list?

My roommate will be moving and I want to put another person on the lease. How does this work?

I received some court paperwork. What do I do next?